“And because it was self-guided, we were able to get a lot of employees onboarded without pulling on managers.”īefore, managers had to regularly touch base with new employees throughout the onboarding process. “We started using Trainual for the first week of scribe training,” Ashlyn explained. And before long, she was ready to test it out.
Without asking for anyone’s help, she added the organization’s history, updated company policies, and revamped the scribe training. “It was easy to update, and I was pleasantly surprised at how easy Trainual was to use.” Self-guided training with TrainualĪshlyn says her first experience in Trainual was surprisingly simple. So, she got to work and started revamping the content. She wanted to use the tool to scale their onboarding and entirely remove managers from the equation. When she realized this, she was sold on the system and ready to implement Trainual right from the get-go.
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“With Trainual, we could free managers from having to focus too closely during that first week of training,” Ashlyn said. So without a self-guided system, managers were forced to sit-in or check-in on the training. Ashlyn says they typically bring on around 25 new scribes per quarter. In addition to remote training, iScribe needed Trainual to meet the demands of high-volume onboarding. If it didn't mention the contractors’ experience, it might confuse some people - and subsequently, lose them on the project. Meaning, the training content within Trainual had to speak to both parties. “Our entire scribe team is virtual, so their training has to be 100% remote,” Ashlyn told us.īut they also needed to consider the different types of employees they have working as scribes. But none of those methods worked for the team at iScribe. For example, they'll usually mix shadowing, screen-shares, and virtual modules to get their scribes up to speed. Training a completely remote teamĪccording to Ashlyn, most telescribe companies use in-person training. But she wasn’t 100% sure yet if it was the best tool for the job. It would be up to Ashlyn to improve the documentation on Trainual and make it relevant to the digital scribes. But because her predecessor didn’t have much experience with virtual training, the content didn’t support how remote employees train and work. When Ashlyn joined iScribe in July, they were already working on self-guided training with Trainual.
Meaning, they know what information to put on the patient's chart, based on the appointment recordings. Her goal is to ensure virtual scribes (AKA the people who document the recorded conversation between the patient and doctor) are onboarded fully. “The scribes take the audio from a patient-doctor visit and create the document from that,” explained Ashlyn Gillespie, VP of Virtual Scribes Services at iScribe Health.Īshlyn oversees virtual scribe service operations. Part of their scribe services includes virtual scribes who document important information from doctor-recorded appointments. That way, physicians can focus on their patients without creating more documentation burden later. Taxes, fees not included for deals content.IScribe Health offers an easy-to-use app that allows physicians to transcribe their notes without being tethered to a computer. If you have any questions or suggestions regarding this matter, you are welcome to contact our customer support team.īusinessYab is not a booking agent, and does not charge any service fees to users of our site.īusinessYab is not responsible for content on external web sites. The brand names, logos, images and texts are the property of these third parties and their respective owners. BusinessYab cannot be held responsible or liable for the accuracy, correctness, usefulness or reliability of the data. The content displayed in the BusinessYab Directory consists of information from third parties, among others from publicly accessible sources, or from customers, who have a presentation page in our directory. © 2022 All Rights reserved.Īt BusinessYab our purpose is to help people find great local businesses like dentists, hair stylists, restaurants, bars, hotels, local businesses.
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